GENERAL TERMS OF SERVICE

These General Conditions of Service govern how the website www.hasamia.it (hereinafter: the “Site”) and its users are used. Its use is subject to acceptance of the terms and conditions, set out below.

All contractual relationships between the Website and the User are governed by these General Terms and Conditions of Service.

CONTACTS

This Site is managed by Hasamia Srl (hereinafter: the “Company”) with registered office in Corso Carducci, 90 58100 GROSSETO – VAT number IT01743840538. Any request for information or clarification can be made by writing an email to info@hasamia.it

DEFINITIONS

For the purposes of these General Conditions of Service, the following means

Customer: User who purchases one of the Packages offered by the Company.

Advertisers: Private users or other entities that publish real estate ads

Packages: Paid real estate consultancy service options, which can be purchased through the Site.

Services: real estate brokerage and consultancy activities provided by the Company or its collaborators.

Society: Hasamia S.r.l.

Site: hasamia.it

Terms and Conditions of Service: the set of these contractual clauses that determine and define the relationships between the Company, the User or the Customer.

User: any person who accesses or browses the Site.

Registered User: person who creates a personal profile on the Site and accesses the Services.

OBJECT OF THE SERVICE

The service consists in the provision of real estate brokerage services, aimed at potentially starting commercial relationships between users and the Company following regular signing of an exclusive professional mandate.

The use of some of the services of the Site is subject to economic performance through the purchase of paid options. Paid options (hereinafter: “Packages”) means the purchase by the Private User of packages diversified according to the chosen functionalities.

CONDITIONS OF USE OF THE SITE

The user undertakes to use the Site and the Service for legitimate purposes and in compliance with current laws and regulations, as well as the General Conditions of Service. Use of the Website presupposes and entails acceptance of the General Conditions of Service.

Registration on the Site is not necessary to use the Service but User registration may be required to use some Services.

Use of the Service is limited to adults only. To use the Service, minors must have previously obtained the permission of their parents, guardians or legal representatives, who will be responsible for all acts carried out through the Site by minors entrusted to them.

REGISTRATION, ACCOUNT AND RESPONSIBILITY

Registration on the Site is mandatory to use the Services. Users who register on the Site can take advantage of additional features, such as creating lists of favorite products, managing alerts in the event of a price change, publishing reviews on the products purchased and the Sellers from whom they purchased.

The Registered User creates a personal account, which is accessed by means of confidential credentials.

The Registered User is solely responsible for the information, reviews, messages, contents and data published on his profile, fully assuming all civil and criminal liability, expressly exempting the Company from any liability, cost or claim of third parties.

By creating an account, the User undertakes to:

– do not insert content that is contrary to law, public order and morality;

– do not infringe any third party rights, including copyright, industrial, contractual and privacy rights;

– do not use the Site for illicit, deceptive or harmful purposes.

The Registered User hereby indemnifies the Company from any liability in relation to the contents generated or uploaded by the User, undertaking to hold it harmless from any burden, damage, sanction or cost connected to violations of the law or rights of third parties.

To register on the Site, the user must enter the required information in the form. You will then receive an email from the Company with a to confirm registration (to guarantee that the email address provided during registration actually belongs to the person who entered the data). Alternatively, the user can access the reserved area via their Facebook or Google account. In this case, the only personal data required for registration is the e-mail address connected to that account.

The user can request the cancellation of their account directly within the reserved area, or by writing to the email address info@hasamia.it

PROHIBITION OF PROFESSIONAL USE

The Service is intended for personal use by users only. Any use for different purposes or methods is to be considered unauthorized. In particular, any request for money by anyone in connection with the use of the Service or the obtaining of products through the Service is to be considered unauthorized. It should be noted in particular that the use of the Site for professional purposes is absolutely prohibited and does not justify any request for compensation from the Company, the Sellers or the end customer. Likewise, it is not permitted to use the Service to directly or indirectly advertise brands, products or services offered for consumption. Any activity of automatic use and/or “scraping” of the Site without prior written authorization from the Company is also prohibited, without prejudice to automatic navigation by the “spiders” of general search engines.

OUT PACKAGES

The User can purchase one of the Packages provided within the Site, as described, following the purchase procedures provided on the Site itself.

The Customer who intends to purchase a Package must select it, indicating the desired Service, which will constitute the Order that will be sent electronically to the Company. Once the procedure is completed, the Receipt Confirmation will be displayed on the Site.

The Contract between the Parties will be finalized at the time of the Order Confirmation, provided that the entire procedure has been completed regularly and correctly without the issuing of any error message by the Site and/or the Company’s IT system. In the event of an irregularity in the procedure or any other circumstance that prevents the completion of the Contract even if in the presence of the Order Confirmation, the Company will promptly send the Customer a message (to the e-mail address indicated by them at the time of the Order) informing him that the Contract has not been completed.

The Company reserves the right to refuse Customer Orders with which there is a dispute (including non-judicial) relating to a previous Order. With the completion of the Contract, the Customer purchases the Package; the Company will identify, in total autonomy, the professional appointed suitable for carrying out the visit to the property or the Package activity, without the Customer being able to contribute to this identification.

PAYMENT SECURITY

The Customer guarantees that they have the necessary permissions to use the chosen payment method for the purchase of the selected package. Payment methods: Credit card, Klarna.

On the Site, payments are and will remain protected through an advanced online data defense system. Payment by credit card takes place on a secure server managed by a third-party company, specialized and duly authorized pursuant to the laws in force to carry out this service, therefore, the credit card data is processed exclusively by the Payment Manager.

The Company will not have access to credit card information. No responsibility can be attributed to the Company for any fraudulent use by third parties of the Customer’s credit card data, in this case the Customer must immediately contact the Payment Manager and possibly the competent Authorities.

Klarna is a payment method that allows you to purchase products immediately and pay for them in 3 interest-free installments with a monthly deadline. There are no additional costs if the installments are paid by the due date.

You can use Klarna for payments from Italy, Germany, Spain, France and other supported countries.

RELATIONS WITH THIRD PARTIES

The User acknowledges and accepts that any contractual or non-contractual relationship formalized with Advertisers or third parties contacted through the Site, as well as the sale of goods or services will be carried out solely and exclusively between the User and the Advertiser and/or third person. Accordingly, the User acknowledges and accepts that the Company has no liability for any damages of any nature in connection with negotiations and/or contractual obligations with Advertisers or third natural or legal persons contacted through the Site.

Any interactions between Users and third parties take place in total autonomy. The Company is not a party to such relationships nor does it assume any responsibility for them.

The User acknowledges and accepts that the Company does not verify in advance the contents or offers published by other users or third parties, except where expressly indicated.

LIMITATION OF LIABILITY

All contents are inserted with care and attention in order to provide all the data and information contained in the Site with the greatest possible accuracy and precision; however, it is not guaranteed that there may not be errors, inaccuracies and/or omissions in the information published.

The Company is not liable for any damages that may arise from the Service provided, except in cases of willful misconduct and gross negligence and assumes no responsibility for the completeness, reliability and correctness of the opinions of users present on the Site. Users renounce from the beginning to take action against the Company for any damages resulting from the consultation of opinions. The Company is not responsible in the event of technical failures that may occur and cause suspensions of the Service.

In particular, the Company is not responsible for:

– the misuse of the Site by Users;

– User-generated content;

– contractual relations between Users and third parties;

– indirect damages, data loss or lost profits.

In any case, the Company’s liability is limited to the value of the Package purchased, except in cases of willful misconduct or gross negligence.

TRADEMARKS AND COPYRIGHTS

The graphic material, logos, page headers, icon buttons, fonts, texts and trademarks on the Site are protected by copyright. The trademarks and distinctive signs present on the Site cannot be used in relation to products or services other than the Site itself.

Unless expressly authorized by the Company or by third party holders of the corresponding rights, or unless legally authorized, the User may not reproduce, transform, modify, decode, distribute, rent, make available to anyone or allow access through any form of communication to the public of any of the elements referred to in the previous point.

PERSONAL DATA PROCESSING

The Personal Data provided or acquired will be processed based on the principles of correctness, lawfulness, transparency and protection of confidentiality in accordance with current regulations. The Supplier, as Data Controller, processes the Personal Data of Users by adopting the appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of the Personal Data. The Processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. The User’s Data is collected for the execution of pre-contractual measures; to fulfill the obligations deriving from the stipulated contract; for the procedure aimed at purchasing the Services; to follow up on specific requests addressed to the Owner by the User; for sending information and promotional and commercial offers also via the newsletter service based on the consent freely expressed by the User; for soft spam purposes for promotional communications having as their object the Services purchased without the need for the express and prior consent of the User, as provided for by art. 130, 4 paragraph, Privacy Code as amended by Legislative Decree no. 101 of 2018. The Customer is therefore invited to carefully read the information on the processing of personal data (Privacy Policy) provided pursuant to EU Regulation 679/2016, as well as on the use of cookies with the relevant consent to processing where required (Cookie Policy).

COMPLAINTS AND ODR PLATFORM

Written communications directed to the Company and any complaints will be examined only if sent via email to the address info@hasamia.it

The User undertakes to indicate in the email his residence or domicile, the telephone number and the email address to which he wishes communications to be sent.

Pursuant to Art. 14 of the European Regulation 524/2013 the Seller informs the Buyer that in case of a dispute it may submit a complaint via the ODR (Online Dispute Resolution) platform made available by the European Commission and reachable at the following link https://ec.europa.eu/consumers/odr/ .

The Seller, however, invites the User to use the sending of the communication by email to directly resolve any type of issue.

JURISDICTION AND COMPETENT COURT

These conditions of sale and purchase orders are governed by Italian law. For any dispute relating to the validity, interpretation or execution of these conditions of sale and purchase orders for the products, the judge of the place of residence or domicile of the Consumer, if located in the territory of the State, has exclusive jurisdiction. In any other case, the Court of Grosseto will have exclusive jurisdiction.

UPDATE AND CHANGES

These General Conditions of Service may be periodically modified by the Company based on the development of its commercial policy, as well as in compliance with any updates and legislative changes. Each update and modification will be regularly published on the Site and will be immediately effective from the date of publication on the same.

Last update: June 3, 2025